Terms and Conditions for PHX Rental Cars
Terms and Conditions
All Renters and authorized additional drivers must be a minimum of 21 years of age.
PHOENIX SKY HARBOR INTERNATIONAL AIRPORT (PHX) - PICKUP INSTRUCTIONS
If you are flying into Sky Harbor Airport, our garage offers complimentary shuttle service which will pick you up curbside, just outside of baggage claim. Shuttles run 24 hours a day, 7 days a week. If you are picking up local, we’ll provide you detailed instructions once you have completed the pre-trip authorization form.
PHX Rental Cars is not a 24 hour operation.
Pick up /drop off is available during normal hours of operation 8:30 AM-8:30 PM (Arizona) Time, 7 days a week.
We do offer After Hours Pick-up / Drop-off Option for a fee which will be applied to your contract at the time the vehicle is picked up and your contract is closed out. After Hours Pick-up / Drop-off Option is only available provided you have submitted all documentation needed during the pre-trip process 24 hours in advance of Pick-up and it has been reviewed by staff during normal hours of operation.
We ask that you give us a 72 hour notice for any cancellation.
If you are unable to cancel your reservation within this 72 hour window you will be charged one full day (rate + tax only) and the charges will be made to the card provided to us at the time of your booking.
We DO NOT OFFER Collision Damage Waiver
The renter is liable for all damage to the Rented vehicle regardless of fault. The renter is also liable for loss of use of the vehicle (revenue lost while the car is being repaired) as well as Diminished Value (difference between your car's pre-accident value and its value after the repairs from the car insurance company).
You must have rental car coverage through your personal insurance with liability, collision, and comprehensive coverage. Written proof of insurance is required.
A cleaning fee of up to $250 may be charged for returned vehicles which have been stained, soiled, or found with significant amounts of filth/dirt/mud/animal hair or other substances.
Credit cards: Visa, Mastercard, American Express, Diners and Discover are accepted. Cards must be in renter`s own name. Personal checks, prepaid cards, and cash are not allowed as a form of payment. Prepaid, recharge or virtual debit/credit cards, Apple Pay/Samsung Pay or any card on which the relevant characters are not raised (embossed) - are not accepted as a form of payment.
A minimum $350 credit card authorization is required at the beginning of your rental. A maximum credit card authorization amount equal to 3 times the rental amount may be required depending on the type of vehicle class you choose. In addition, a larger deposit may be required if using a debit card. Credit card authorizations are valid for 30 days.
All drivers must have a valid US driver`s license and be at least 21 to drive the Vehicle. A young driver surcharge of $25/day will be applied to your contract at the time the vehicle is picked up and your contract is closed out for all drivers 26 years of age or younger.
Pre-trip authorization requires a photo of Renter and all authorized additional drivers be emailed to contact@PHXRentalCars.com (this is mandatory).
PHX Rental Cars will not rent to a holder of a license that restricts them to daytime driving only or to business driving only. A learner’s permit is not accepted. Expired licenses will not be accepted.
There are no refunds for early return.
30 minutes to 1 hour 59 minutes late: ½ the average daily trip price plus $50 improper return fee at PHX Rental Cars discretion
2 hours or more late: Average daily trip price for 1 day + $20* late return fee plus $50 improper return fee at PHX Rental Cars discretion
No Brand Guarantees
PHX Rental Cars does not guarantee specific brands or colors of vehicles at any time. If the vehicle that you reserved is not available, an alternate vehicle may be assigned at management discretion.
Special Services - Child Safety Seats are available at this location with a minimum of 48-hour advance booking. The cost of the Child Safety Seat is $5.00 per day. Since availability at times is limited, please reserve child seats in advance.
Tracking Devices - Your vehicle may be equipped with a GPS or diagnostic tracking devices to track or locate cars as necessary, cars condition, performance and operation, track fuel consumption, distance travelled, location and other information which transmits information to PHX Rental Cars, our third party providers and/or the car manufacturer. Evidence of tampering with GPS or damage will result in a $250 fee.
Repossession - PHX Rental Cars may repossess any Vehicle rented without demand, at the renters expense, if the Vehicle is not returned by the end of the reservation, is found illegally parked or apparently abandoned, or is used in violation of applicable law or these policies.
Please return the vehicle with the same amount of fuel as you received it with at the time of Pick-up. Otherwise, a $50 fuel surcharge will be applied at the end of the reservation plus the cost of the fuel.
Rental vehicle may be driven throughout the state of Arizona. Out of state travel is subject to a $250 fee without written preauthorization.
Vehicles are never permitted into Mexico or Canada.
The Renter is liable for all damage to the rented Vehicle regardless of fault. The renter is also liable for loss of use of the vehicle (revenue lost while the car is being repaired) as well as Diminished Value (difference between your car's pre-accident value and its value after the repairs from the car insurance company).
All renters must provide written proof of personal auto insurance with liability, collision, and comprehensive coverage.
Pre-trip authorization requires a photo of current Personal Insurance Card of Renter and all authorized additional drivers be emailed to contact@PHXRentalCars.com (this is mandatory).
PHX Rental Cars does not permit one-way trips.
Utility bill MUST be emailed to contact@PHXRentalCars.com as part of the pre-trip authorization (this is mandatory).
Extensions Requests must be submitted prior to the end of your trip and must be done via email contact@PHXRentalCars.com.