AGE
All Renters and authorized additional drivers must be a minimum of 21 years of age.  A $25/day surcharge will be applied for those under 25 years of age and will be deducted from your security deposit.

AIRPORT PICKUP

PHOENIX SKY HARBOR INTERNATIONAL AIRPORT (PHX) - PICKUP INSTRUCTIONS

If you are flying into Sky Harbor Airport, our garage offers complimentary shuttle service which will pick you up curbside, just outside of baggage claim.  Shuttles run 24 hours a day, 7 days a week.   If you are picking up local, we’ll provide you detailed instructions once you have completed the pre-trip authorization form.

BUSINESS HOURS

PHX Rental Cars is not a 24 hour operation. 

Pick up /drop off is available during normal hours of operation 8:30 AM-8:30 PM (Arizona) Time, 7 days a week.

We do offer After Hours Pick-up / Drop-off Option for a fee which will be applied to your contract at the time the vehicle is picked up and your contract is closed out.  After Hours Pick-up / Drop-off Option is only available provided you have submitted all documentation needed during the pre-trip process 24 hours in advance of Pick-up and it has been reviewed by staff during normal hours of operation.

CANCELLATION

We ask that you give us a 36 hour notice for any cancellation.

If you are unable to cancel your reservation within this 36 hour window you will be charged one full day (rate + tax only) and the charges will be made to the card provided to us at the time of your booking.

CDW

We DO NOT OFFER Collision Damage Waiver

The renter is liable for all damage to the Rented vehicle regardless of fault.  The renter is also liable for loss of use of the vehicle (revenue lost while the car is being repaired) as well as Diminished Value (difference between your car's pre-accident value and its value after the repairs from the car insurance company).
You must have rental car coverage through your personal insurance with liability, collision, and comprehensive coverage.  Written proof of insurance is required.

CLEANING

A cleaning fee of up to $350 may be charged for returned vehicles which have been stained, soiled, or found with significant amounts of filth/dirt/mud/animal hair or other substances.

DEBIT CARDS

Credit cards: Visa, Mastercard, American Express, Diners and Discover are accepted. Cards must be in renter`s own name. Personal checks, prepaid cards, and cash are not allowed as a form of payment. Prepaid, recharge or virtual debit/credit cards, Apple Pay/Samsung Pay or any card on which the relevant characters are not raised (embossed) - are not accepted as a form of payment.

DEPOSIT RULES

All bookings require a minimum security deposit of $350, but can be up to as much as $1500 depending on the Renters Age, Insurance, Payment Method, Vehicle MSRP and Trip Duration.

DRIVERS LICENSE

All drivers must have a valid US or Canadian driver`s license and be at least 21 to drive the Vehicle.  A young driver surcharge of $25/day will be applied to your contract at the time the vehicle is picked up and your contract is closed out for all drivers 25 years of age or younger. 

Pre-trip authorization requires a photo of Renters License and all authorized additional drivers be provided (this is mandatory).

PHX Rental Cars will not rent to a holder of a license that restricts them to daytime driving only or to business driving only.  A learner’s permit is not accepted.  Expired licenses will not be accepted.

EARLY RETURN

There are no refunds for early return.

LATE RETURN

30 minutes to 1 hour 59 minutes late: ½ the average daily trip price plus $50 improper return fee at PHX Rental Cars discretion

2 hours or more late: Average daily trip price for 1 day + $20* late return fee plus $50 improper return fee at PHX Rental Cars discretion

EQUIPMENT

No Brand Guarantees
PHX Rental Cars does not guarantee specific brands or colors of vehicles at any time.  If the vehicle that you reserved is not available, an alternate vehicle may be assigned at management discretion.

Special Services - Child Safety Seats are available at this location with a minimum of 48-hour advance booking. The cost of the Child Safety Seat is $10.00 per day.  Since availability at times is limited, please reserve child seats in advance.  The cost of Child Seat will be subtracted from your deposit.

Tracking Devices - Your vehicle may be equipped with a GPS or diagnostic tracking devices to track or locate cars as necessary, cars condition, performance and operation, track fuel consumption, distance travelled, location and other information which transmits information to PHX Rental Cars, our third party providers and/or the car manufacturer. Evidence of tampering with GPS or damage will result in a $350 fee.

Repossession - PHX Rental Cars may repossess any Vehicle rented without demand, at the renters expense, if the Vehicle is not returned by the end of the reservation, is found illegally parked or apparently abandoned, or is used in violation of applicable law or these policies.

FUEL

Please return the vehicle with the same amount of fuel as you received it with at the time of Pick-up.  Otherwise, fuel charge of $10/gallon will be subtracted from your security deposit.

GEOGRAPHIC

Rental vehicle may be driven throughout the state of Arizona. Out of state travel is subject to a $250 fee without written preauthorization.

Vehicles are never permitted into Mexico or Canada.

INSURANCE

The Renter is liable for all damage to the rented Vehicle regardless of fault.  The renter is also liable for loss of use of the vehicle (revenue lost while the car is being repaired) as well as Diminished Value (difference between your car's pre-accident value and its value after the repairs from the car insurance company).

All renters must provide written proof of personal auto insurance with liability, collision, and comprehensive coverage.

Pre-trip authorization requires a photo of current Personal Insurance Card of Renter and all authorized additional drivers be emailed to contact@PHXRentalCars.com (this is mandatory).

ONE-WAY

PHX Rental Cars does not permit one-way trips.

LOCAL RENTERS

A Utility bill may be required of Local Renters to be emailed to contact@PHXRentalCars.com as part of the pre-trip authorization.

OVERSTAY

Extensions Requests must be submitted prior to the end of your trip and must be done via email contact@PHXRentalCars.com.